Privacy Policy

Information We Collect

We gather information that enables us to provide, personalise and improve your experience. This includes details you supply directly when registering an account, making deposits or withdrawals, or contacting our support team. Typical data includes your full name, date of birth, residential address, email address, telephone number and payment information.

In addition to information you provide, we automatically collect certain technical data whenever you visit our site. This may include your IP address, login information, browser type and version, device operating system, time zone settings, and pages visited. We also record gameplay data such as bets placed, wins, losses and session duration to maintain accurate account records and meet regulatory obligations.

How We Use Your Information

Your personal data is used only for legitimate purposes. Primarily, we process it to create and manage your gaming account, verify your identity, process financial transactions, and deliver customer support. We also use the information to comply with legal and regulatory requirements, including anti-money laundering and responsible gambling rules set by the UK Gambling Commission.

Where you have given consent, we may send you personalised offers, bonuses and promotional communications that we believe will interest you. You can withdraw this consent at any time. We further analyse usage patterns to improve our website functionality, enhance game selection and ensure a smooth, secure player experience.

Sharing and Disclosure

We do not sell your personal data to third parties. However, we may share information with carefully selected partners who assist in operating our services. These include payment processors, identity verification agencies, hosting providers, analytics partners and professional advisers who are bound by strict confidentiality obligations.

Disclosure may also occur when required by law, for example to regulatory bodies, law enforcement agencies or authorised auditors. In the event of a business transfer or merger, your data may be passed to the new operators under the same protective standards outlined in this policy.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to distinguish you from other users, remember your preferences and provide a more tailored experience. Essential cookies enable core functions such as account security and game loading. Analytical cookies help us understand how visitors interact with the site so we can improve performance and content.

You can manage your cookie preferences through your browser settings or our cookie consent tool. Please note that disabling certain cookies may affect the functionality of the website and limit your ability to play certain games.

Data Security

We take the protection of your information seriously and implement appropriate technical and organisational measures to prevent unauthorised access, accidental loss or unlawful processing. These measures include encryption of sensitive data, secure servers, regular security audits and strict access controls for staff members.

While we strive to protect your personal data, no system can guarantee complete security. You are responsible for keeping your account password and login details confidential.

Your Rights

Under applicable data protection law you have several rights regarding your personal information. These include the right to access the data we hold about you, request correction of inaccurate records, ask for deletion when the data is no longer necessary, and object to certain types of processing.

You may also request that we transfer a copy of your data to you or another service provider in a structured, commonly used format. To exercise any of these rights, please contact our customer support team. We will respond within one month, though complex requests may require additional time.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal and regulatory obligations. Account information linked to financial transactions is typically kept for six years to comply with tax and anti-money laundering legislation. After this period, we securely delete or anonymise your information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The revised version will be posted on this page with an updated effective date. We encourage you to review the policy periodically so you remain informed about how we protect your data.

Continued use of our services after any updates constitutes acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact our support team via live chat or by emailing the address listed in the footer of our website. We are committed to resolving any concerns promptly and transparently.

This policy was last updated on 15 March 2025.